Welcome to the FINISH DESIGN SHOP FAQ. Here, we address common inquiries about our curated essentials for modern, intentional living. Each piece—from planters to wallpapers—is selected to help you create spaces of purpose and grace. Should your question remain unanswered, please do not hesitate to contact our team.

Our Products & Philosophy

What kind of products does FINISH DESIGN SHOP offer?
We curate thoughtful essentials for modern living, focusing on intentional home design. Our collection includes Indoor Gardening supplies, Paints, Plant Stands, Planters & Plant Pots, Vases, Wallpapers, and Watering Cans. Each item is chosen to bridge high design and daily life.
What is the design style of your products?
Our products embody a refined, considered, and minimalist aesthetic. They are designed to be both functional and beautiful, serving as integral parts of a curated living space rather than mere objects.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for a secure and seamless checkout experience.
Can I modify or cancel my order after placing it?
To ensure we can carefully prepare your order, please contact us immediately at [email protected] if you need to make a change. We will do our best to accommodate your request if your order has not yet entered the processing stage.

Shipping & Delivery

Where do you ship from, and how long does order processing take?
All orders are carefully processed and dispatched from our studio in Erlanger, Kentucky, USA. Processing takes 1-2 business days before your item begins its journey to you.
What shipping options are available?
We offer two tailored shipping methods:

Standard Shipping ($12.95): Shipped via DHL or FedEx. Delivery typically occurs 10-15 days after dispatch. Ideal for your indoor gardening essentials, planters, vases, or wallpapers.

Free Shipping: Available on orders over $50, shipped via EMS. Delivery typically occurs 15-25 days after dispatch. Ideal for thoughtful, non-urgent additions to your space.
Do you ship worldwide?
We serve a global community of design-conscious individuals. However, delivery to some parts of Asia and select remote regions may not be currently available. You will be notified at checkout if your location is outside our service area.
How can I track my order?
Once your order leaves our studio, you will receive an email with a tracking number and a link to follow your package’s journey to your doorstep.

Returns & Exchanges

What is your return policy?
Your satisfaction is integral to our philosophy. If any item does not meet your expectations, we accept returns within 15 days of you receiving the delivery. Items must be returned in their original, unused condition.
How do I initiate a return or exchange?
Please initiate the process by contacting our team at [email protected]. We will guide you through the simple steps.

Account & Contact

How can I contact customer service?
For any questions regarding delivery, your order status, or our products, please email us at [email protected]. We are here to ensure your experience is as refined and considered as the products we curate.
What is your company address?
FINISH DESIGN SHOP
638 Donaldson Hwy
Erlanger, KY 41018
USA
Every planter, vase, watering can, or roll of wallpaper you select is more than an object—it’s a part of your story. Thank you for allowing FINISH DESIGN SHOP to be a part of it.

— The Team at FINISH DESIGN SHOP