Returns & Exchanges

Our Policy

We accept returns and exchanges for most items within 15 days of the date you receive your order. To be eligible, the item must be unused, in its original packaging, and in the same condition as when it was shipped.

Please initiate your return or exchange request within this period. We aim to make the process seamless, respecting both your time and our commitment to quality.

Non-Returnable Items

To maintain the integrity of our collection and for hygiene and safety reasons, the following items are final sale and cannot be returned or exchanged:

• Wallpapers: Due to their custom-cut nature and to ensure sanitary conditions for all our clients.
• Paints: For safety and environmental reasons, as these are considered hazardous materials once shipped.

We meticulously curate our Vases, Planters & Plant Pots, Plant Stands, Watering Cans, and Indoor Gardening essentials to be durable and timeless. These items are eligible for return or exchange if they arrive damaged or defective.

Step-by-Step Process

1. Contact Us: Within 15 days of receipt, please email us at [email protected] with your order number and details about the item you wish to return or exchange. You may use the template provided below.
2. Receive Instructions: Our team will respond within 1-2 business days with a personalized return authorization and detailed instructions for shipping the item back to us.
3. Ship Your Return: Securely pack the item in its original packaging, include all accessories, and ship it to the address we provide. We recommend using a trackable shipping service. The customer is responsible for return shipping costs unless the item is defective or an error was made on our part.
4. Inspection & Processing: Once we receive and inspect the returned item, we will notify you via email about the status of your refund or exchange.

Refund Timeline & Method

Upon approval of your return:

• Timeline: Refunds will be processed to your original payment method within 7-10 business days after we receive and approve the returned item.
• Method: The refund will be issued to the same payment method used for the original purchase (Visa, MasterCard, JCB, or PayPal). Please note that your bank or payment processor may take additional time to post the refund to your account.
• Exchanges: For exchanges, we will ship the replacement item once the return is approved. Standard or free shipping charges will apply based on the new order value and destination.

Original shipping fees are non-refundable.

Return Request Email Template

To ensure we have all necessary information, you may use the following template when contacting us. Please copy, paste, and fill in the details into your email.