At FINISH DESIGN SHOP, we believe that thoughtful design extends beyond our products to every aspect of your experience. Our Shipping and Returns policies are crafted with the same intention and clarity that define our collections, ensuring a process that is both refined and straightforward.

Shipping Policy

We are proud to serve a global community of design-conscious individuals. Each order is carefully prepared and dispatched from our studio.

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.

Shipping Methods & Delivery Times

We offer two shipping options to balance speed, cost, and reliability:

  • Standard Shipping (USD $12.95): Shipped via DHL or FedEx. Delivery typically occurs within 10-15 business days after dispatch.
  • Free Shipping: Available on orders over USD $50. Shipped via EMS. Delivery typically occurs within 15-25 business days after dispatch.

Please note: We currently ship worldwide, with the exception of certain remote regions and parts of Asia. Delivery times are estimates and may vary due to customs processing or local carrier delays. Shipping costs are non-refundable.

Payment Methods

We accept the following secure payment methods: Visa, MasterCard, JCB, and PayPal.

Returns & Exchanges Policy

We stand behind the quality and craftsmanship of our curated essentials. If an item does not meet your expectations, we are here to facilitate a graceful resolution.

Policy Overview

We accept returns and exchanges for most items within 15 days of the date you receive your order. To be eligible, the item must be unused, in its original packaging, and in the same condition as when it was shipped.

Final Sale & Non-Returnable Items

To maintain the integrity of our collection and for hygiene and safety reasons, the following items are considered final sale and cannot be returned or exchanged:

  • Wallpapers: Due to their custom-cut nature and to ensure sanitary conditions for all clients.
  • Paints: For safety and environmental reasons, as these are classified as hazardous materials once shipped.

Our meticulously curated Vases, Planters & Plant Pots, Plant Stands, Watering Cans, and Indoor Gardening essentials are eligible for return or exchange if they arrive damaged or defective.

Step-by-Step Return/Exchange Process

  1. Contact Us: Within 15 days of receipt, please email us at [email protected] with your order number and item details. You may use the template provided at the bottom of this page.
  2. Receive Instructions: Our team will respond within 1-2 business days with a personalized return authorization and detailed shipping instructions.
  3. Ship Your Return: Securely pack the item in its original packaging with all accessories. Ship it to the address we provide using a trackable service. The customer is responsible for return shipping costs unless the item is defective or an error was made on our part.
  4. Inspection & Processing: Once we receive and inspect the returned item, we will notify you via email regarding the status of your refund or exchange.

Refund Timeline & Method

Upon approval of your return:

  • Timeline: Refunds will be processed to your original payment method within 7-10 business days after we receive and approve the returned item.
  • Method: The refund will be issued to the same payment method used for the original purchase (Visa, MasterCard, JCB, or PayPal). Your bank or payment processor may take additional time to post the refund to your account.

Exchanges: For exchanges, we will ship the replacement item once the return is approved. Standard or free shipping charges will apply based on the new order value and destination. Original shipping fees are non-refundable.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected] with your order number and photos of the product and packaging. We will arrange a prepaid return label or a replacement at no cost to you, honoring our commitment to a considered experience.

Return Request Email Template

To ensure we have all necessary information, you may use the following template when contacting us.

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear FINISH DESIGN SHOP Team,

I would like to request a return/exchange for an item from my recent order.

Order Number: [Please insert your order number]
Item Name: [Name of the product as listed on the website]
Reason for Return/Exchange: [e.g., Defective, Damaged, Incorrect Item, Changed Mind]

I have reviewed the Returns & Exchanges policy and confirm that the item is unused, in its original packaging, and is not a final sale item (wallpaper or paint).

Please provide the return authorization and instructions for proceeding.

Thank you for your assistance.

Best regards,
[Your Full Name]
[Your Email Address]

For any questions regarding our Shipping & Returns policy, please do not hesitate to reach out.

FINISH DESIGN SHOP
638 Donaldson Hwy, Erlanger, US 41018
Email: [email protected]

Thank you for being part of our global community. We are honored to support you in creating spaces of purpose and grace.